Device health, in context
Review CPU and memory usage, disk capacity and free space, online status and Windows services. Bring the device, its company and its assigned employee together in one workspace.
IT GENESIS ENDPOINT MANAGER
Windows endpoint monitoring.
A clearer view of your IT.
Know your devices. Support your people. Manage Windows device health, inventory and support across companies from one portal.
ONE WORKSPACE. CONNECTED INFORMATION.
The context behind every endpoint.
IT Genesis Endpoint Manager brings Windows monitoring, IT asset inventory and support activity together. Engineers can move from a company overview to a device record, review the relevant information and work within the permissions assigned to them.
CAPABILITIES
Built around the work
your IT team does every day.
An inventory you can use
See hardware, operating system, IP and MAC addresses, and installed desktop software. Check classic Outlook accounts and local PST / OST file sizes, including archive files and unavailable paths.
Access that follows responsibility
Assign engineers to companies, include or exclude individual devices, and control Screenshots and Live View separately. Company viewer accounts are restricted to their assigned company.
Support with visibility
Use scheduled screenshots and view-only live sessions when permission is granted. The employee sees a Monitoring Mode Enabled indicator; live viewing changes the indicator colour. Live View does not control the keyboard or mouse.
Alerts and support requests
Bring device warnings, critical conditions and support tickets into the same portal. Review an endpoint before choosing an authorized service or power action.
Continuity through updates
The Windows agent runs as a service. Repair / Update retains the endpoint identity and settings, helping keep each device attached to its existing company and record.
ACCESS & PRIVACY
The right visibility.
For the right people.
Monitoring is permission-based. Assign access to companies and devices, keep customer accounts within their own company, and make screen monitoring visible to the employee.
Understand how monitoring works ↓Engineers
Company and device grants, explicit exclusions, and separate screen permissions.
Company owners & managers
Read-only access to their assigned company, with optional screen visibility controlled by an administrator.
Employees
A visible monitoring indicator, a desktop support application, and capture that requires an active, unlocked Windows session.
WHERE IT FITS
From an internal IT team
to a multi-company support desk.
Internal IT
Keep device and employee records connected. Review health warnings and support requests in one place.
Managed IT services
Organize endpoints by customer and allocate engineering access without exposing unrelated company data.
Company leadership
Give owners and managers a focused view of their own permitted devices and operational status.
PLATFORM AT A GLANCE
Clear scope. Practical deployment.
- Endpoint components
- Windows monitoring service and desktop support application
- Central platform
- ASP.NET Core portal on IIS with Microsoft SQL Server
- Screen support
- Permission-controlled screenshots and view-only live sessions
- Rollout
- Server update first, followed by a pilot endpoint and verified expansion
QUESTIONS, ANSWERED
Get to know
Endpoint Manager.
Features described here reflect Endpoint Manager 1.7.0.
What is IT Genesis Endpoint Manager?
IT Genesis Endpoint Manager is a Windows endpoint monitoring and IT management platform. It combines a web portal, a Windows monitoring service and a desktop support application to help IT teams review device health, inventory, alerts and support requests.
Can one team manage devices for several companies?
Yes. Administrators can assign company and device access to engineers and exclude particular devices. A Company viewer account is bound to one company; wider group permissions cannot expose another company through that account.
Does Live View provide remote control?
No. Live View displays the active Windows session for authorized support staff. It does not send keyboard or mouse input. Access to Live View and stored screenshots is controlled separately from device management actions.
When can screenshots be captured?
Screenshots require an active, unlocked Windows user session. Capture resumes after a restart when a user signs in and the monitoring components are running. Administrators control capture schedules and retention; the desktop displays a monitoring indicator.
What does Outlook monitoring measure?
The platform inventories classic Outlook profile information and local PST / OST file metadata, including size and availability. Local file sizes are not server mailbox quotas, and this feature is not email content inspection.
Can a company owner see only their own devices?
Yes. A company owner or manager can use a Company viewer account to review the assigned company’s permitted devices and status. Administrators may optionally grant screenshot viewing or Live View without granting device administration permissions.
What is required to deploy the platform?
The platform uses a Windows agent and desktop application, an ASP.NET Core portal on IIS, and Microsoft SQL Server. IT Genesis can review your Windows environment, hosting requirements and pilot rollout before deployment.
How can I arrange a demo or discuss pricing?
Contact IT Genesis at info@it-genesis.com or +20 10 1047 7577. Tell us about your companies, approximate endpoint count and support needs so we can discuss a suitable demonstration and deployment scope.
LET’S LOOK AT YOUR ENVIRONMENT
See how it fits
your support workflow.
Tell us about your companies, devices and priorities.
We’ll discuss a demo and a practical pilot.
Request a Demo by Email ↗+20 10 1047 7577Your email application opens so you can send your enquiry directly.